As soon as your order has been processed, you will receive a shipping confirmation including a tracking link, which you can use to track the shipping status.

Why hasn't my order been shipped yet?

Please give us some time to prepare your order for shipping. We usually ship orders on the following working day, but for some orders it may take a little longer.

Can I change when and how my package is delivered?

Our shipping partner DHL always sends you an email to announce the package. You can use this to determine your desired delivery location, such as a parcel shop, or change the delivery day.

What happens if I am not there on the first delivery attempt?

If the parcel courier does not find you, you can use the shipment tracking to see whether your parcel was left with a neighbor or in a branch, for example. In some cases, a new delivery attempt is made.

My package should have arrived already!

Please use the shipment tracking to check whether the package was delivered to a neighbor or a post office. Smaller packages may be in your mailbox. If the shipping status has not changed for 5 days, please contact us using our contact form.

Shipping is carried out with our shipping partners DHL and Deutsche Post.

Shipping within Germany is FREE from €50 and is climate-friendly thanks to DHL GoGreen.
You can find out more about DHL GoGreen here >

We will inform you about shipping costs to other countries in the checkout area.

Shipping to a packing station or a post office is no problem. The delivery address should be entered as follows:

Street & house number = e.g. Packstation 123 or post office 123

2. Address line = DHL postal number

Casida doesn't only ship within Germany. Parcels are sent to Germany, Austria, Switzerland, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

We also deliver our goods to Great Britain, the United States, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, Taiwan, Albania, Hong Kong and the United Arab Emirates.

Shipping costs of €4.95 apply within Germany. For goods worth over €50, shipping is FREE and climate-friendly thanks to DHL GoGreen.

Shipping to Austria costs a flat rate of €5.95.

Shipping to Switzerland costs a flat rate of €8.00.

Shipping within Europe costs a flat rate of €8.00.

Shipping to Ireland costs a flat rate of €12.00 €.

We also deliver our goods to Great Britain, the United States, China, Russia, Australia, Canada, New Zealand, Hong Kong, Taiwan, Japan, Korea and much more.

Shipping to these countries costs a flat rate of €14. Some countries may incur import charges or customs duties, which you will be responsible for.

If you need the package urgently, you can have it delivered to a local pharmacy near you today. To do this, you can select the “Local Pharmacy” button directly on the product page and select a pharmacy near you. Please note that this order must first be confirmed by the pharmacy.

Alternatively, you can order the desired product by telephone from your pharmacy using the PZN (Pharmaceutical Central Number). You can find the PZN on the product page.

The DHL delivery times within the EU are 2-7 working days. If your package is sent to a country outside the EU, delivery times may range from 3 to 8 weeks.

You can order Casida products at any pharmacy in Germany and pick them up locally. You can find out how this works here.

In the Central Pharmacy in Werdau, Saxony, thanks to the close cooperation, you can buy all of our products on site and get advice.

If only the packaging is damaged but the items are intact, we do not need any information from you.

If one or more items in your package are damaged, you must report the damage to DHL. We ask that you contact us using the contact form. We will then explain to you how to proceed.

Your order has been carefully packed for you by hand. Unfortunately, errors cannot be ruled out either. If your order arrives incomplete or incorrectly packed, please write to us using our contact form.

We will arrange for a subsequent delivery or an exchange as quickly as possible.

If you are not satisfied with the quality or effect of the product, we offer you a 30-day money-back guarantee. Please contact us via our contact form and we will find a solution together.

To return an item, please contact us directly. Please state the order number and the corresponding item.

Use our contact form.

Please note that only the value of the returned goods will be refunded; Shipping costs cannot generally be reimbursed.

As soon as we have received and checked your return, the purchase amount - corresponding to the value of the returned goods - will be credited to you via the payment method you have chosen.

Please note that the original shipping costs will generally not be refunded, as these have already been incurred for shipping the order. An exception only applies if the return is due to an error on our part.

You have the right to cancel the contract within fourteen days without giving reasons.

You can find all information and the cancellation form here.

Please note that in the event of a cancellation, the original shipping costs will not be refunded, as these were incurred for shipping the order. An exception only applies if the return is due to an error on our part.

You are responsible for the return shipping costs yourself. You are free to choose the shipping service provider.

If an error on our part leads to a return (e.g. incorrect delivery), we will provide you with a free return label.

The refund only includes the value of the returned items. Shipping costs are generally non-refundable, unless there is an error on our part.

There are various reasons why you cannot select your preferred payment method. We list the most common causes below:

• The delivery and billing addresses do not match. If you want to have your order delivered to a DHL Packstation, in rare cases this may exclude payment by invoice.
• The combination of name and address could not be found. This can be the case in the event of typographical errors, moves, marriage or relocation.
• There is still an outstanding amount for another order via the selected payment service provider.

After we have received your return and we have checked the goods, we will refund you the value of the goods using the payment method you chose.

This process takes approximately two working days from the time we receive the return.

Shipping costs will generally not be reimbursed unless an error on our part has made the return necessary.

After receiving your order, you will receive an order confirmation by email. If you need an invoice, you can easily request one from us using contact form.

You can choose to pay via PayPal, instant transfer (Klarna), invoice (Klarna), credit card, Google Pay or Apple Pay.

If you cancel or change your order, we ask you to inform customer service directly. Please always include your order number.

Please use the contact form.

Telephone: 03761 7608015

In rare cases, the order confirmation email may have been sent to your spam folder or blocked completely by your email provider. If you are unsure whether we have received your order, please feel free to contact our customer service via bestellung@casida.de.

If you notice the error shortly after placing your order, please contact us directly and inform us of the change. It is best to use the Contact form.

Telephone: 03761 7608015

If your order has already been shipped, the address can no longer be changed. We will receive the shipment back after a few working days and then contact you.

We ask that you notify us using one of the contact options.

Telephone: 03761 7608015

To process your request, please provide us with the order number and the name or item number of the incorrect item. We'll be happy to take care of it.

When you have finished selecting the products for your order, you can go to the shopping cart. All the products you have selected will be listed there. Below the listing you will find a voucher code field. To activate the voucher code, all you have to do is click on the “Apply voucher” button to the right of it.

No. For financial accounting reasons, it is not possible to change the ordering process subsequently. This is because such changes could affect accounting accuracy, tax implications, inventory levels, inventory management and data security. Our goal is to ensure you have a smooth and safe purchase, and it is therefore important that once orders can no longer be changed. If you have any questions or concerns, our customer service team will be happy to assist you.

There is probably a restriction on the discount code you entered that prevents it from being used. As a rule, our discount codes cannot be applied to already reduced items, special offers and vouchers. If you are unsure what the problem is, please contact our customer service using the contact form.

Please contact us by email at info@casida.de or by phone to clarify any individual or product-related questions. Our team of pharmacists and alternative practitioners will advise you personally from Monday to Friday from 8 a.m. to 4 p.m. on + 49 (0)3761 – 7608015

Are you taking several Casida products? In our application guide for dietary supplements you can see all consumption recommendations at a glance and find out which combination of dietary supplements makes sense.

If you can no longer log into your customer account and do not receive an email to reset your password, please proceed as follows:

• Visit this page or casida.com/account/register
• Register again using the same email address that you already used for your existing account.
• After successful registration, your new account will be automatically linked to the existing one.

Once you have checked the email address you entered again, it is best to also check your spam folder. If there is no email with the discount code there either, please contact our customer service.

Email: info@casida.de

You can register directly for our newsletter using the following link.

You can unsubscribe at any time using the unsubscribe link at the bottom of the newsletter or simply write to us by email at info@casida.de

If you would like to receive a return label, please write to us via Contact form. We will be happy to take care of it and send you a return label.

If there is no problem with the delivery (e.g. incorrect delivery), you will be responsible for the return shipping costs. In this case we do not provide a return label.

Simply log in under My Account with your previous data. Under the Account Details tab you can now change your password, email or name

Simply log in under My Account with your email and password. You can now edit your billing or delivery address under the Address tab.

This is not a problem and probably happens to everyone. To request a new password, you still need to go to the login area of ​​My Account. After entering your email, you can now click on “Forgot your password?” at the bottom right. An email will be sent to you in which you can create a new password.

If you decide to delete your customer account at Casida, please contact us by email.

We ask you to understand that we can only delete your customer account once you have paid all amounts of your orders. Additionally, no package should be on its way to you or a refund from us to you should be pending. If these points are met, we will delete your customer account immediately.