As soon as your order has been processed, you will receive a shipping confirmation including a tracking link, which you can use to track the shipping status.
Please give us some time to prepare your order for shipping. We usually ship orders on the following business day; for some orders, it may take a little longer.
Our shipping partner DHL always sends you an email with a package notification. This allows you to specify your preferred delivery location, such as a parcel shop, or change the delivery day.
If the courier doesn't find you, you can use the tracking information to see whether your package has been left with a neighbor or at a branch, for example. In some cases, a second delivery attempt may be made.
Please check the tracking information to see if the package has been left with a neighbor or post office. Smaller packages may be in your mailbox. If the shipping status hasn't changed in 5 days, please contact us using our contact form.
Shipping is handled by our shipping partners DHL and Deutsche Post.
Shipping within Germany is FREE for orders over €50 and is climate-friendly thanks to DHL GoGreen.
Learn more about DHL GoGreen here >
We will inform you about shipping costs to other countries in the checkout area.
Shipping to a Packstation or post office is no problem. The delivery address should be entered as follows:
Street & house number = e.g., Packstation 123 or post office 123
2nd address line = DHL postal number
Casida ships not only within Germany. Parcels are shipped to Germany, Austria, Switzerland, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
We also ship to the United Kingdom, the United States, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, Taiwan, Albania, Hong Kong, and the United Arab Emirates.
Shipping costs €4.95 within Germany. For orders over €50, shipping is FREE and climate-friendly thanks to DHL GoGreen.
Shipping to Austria costs a flat rate of €5.95.
Shipping to Switzerland costs a flat rate of €8.00.
Shipping within Europe costs a flat rate of €8.00.
Shipping to Ireland costs a flat rate of €12.00.
We also ship to Great Britain, the United States, China, Russia, Australia, Canada, New Zealand, Hong Kong, Taiwan, Japan, Korea, and many more.
Shipping to these countries costs a flat rate of €14. In some countries, import fees or customs duties may apply, which you will be responsible for.
If you urgently need the package, you can have it delivered to a local pharmacy near you today. To do so, select the "Local Pharmacy" button directly on the product page and choose a pharmacy near you. Please note that this order must first be confirmed by the pharmacy.
Alternatively, you can order the desired product by phone from your pharmacy using the PZN (Pharmaceutical Central Number). You can find the PZN on the product page.
DHL delivery times within the EU are 2-7 business days. If your package is sent to a country outside the EU, delivery times may vary from 3 to 8 weeks.
You can order Casida products at any pharmacy in Germany and pick them up locally. Find out how here.
Thanks to our close collaboration, you can buy all our products locally and receive advice at the Central Pharmacy in Werdau, Saxony.
If only the packaging is damaged but the items are intact, we do not need any information from you.
If one or more items in your package are damaged, you must file a damage report with DHL. We ask you to contact us using the contact form. We will then explain the next steps.
Your order has been carefully hand-packed for you. Unfortunately, errors cannot be ruled out. If your order arrives incomplete or incorrectly packed, please contact us using our contact form.
We will arrange for a replacement or exchange as quickly as possible.
Should you be dissatisfied with the quality or effectiveness of the product, we offer a 30-day money-back guarantee. Please contact us using our contact form, and we will find a solution together.
30-Day Money-Back Guarantee
In addition to your statutory right of withdrawal, we offer a voluntary 30-day money-back guarantee. You can test our products within this period.
Products that are empty or more than two-thirds used up are excluded from returns. Furthermore, the money-back guarantee can only be used once per product type – multiple claims for the same product are not possible.
The period begins on the day on which you or a person authorized by you (excluding the shipping company) receive the goods. You are responsible for the return shipping costs.
As soon as we receive your return, we will inspect the product as quickly as possible. We ask for your patience – we will do our best to process everything promptly.
Please note:
If the minimum order value for free shipping is not met (see section "Shipping and Payment"), shipping costs may be incurred subsequently.
Discounts may be adjusted or invalidated if they were tied to a specific number of products.
After receiving and inspecting your return, we will charge the actual order value excluding the returned items. We will then refund the difference using the payment method used for purchase.
Cash payment of vouchers is not possible – in this case, you will receive a new voucher.
For details regarding returns or the address, please contact our customer service in advance by email at
📧 info@casida.de
or use our contact form.
👉 Please do not return any packages without prior agreement.
To return an item, please contact us directly. Include the order number and the corresponding item.
Use our contact form.
Please note that only the value of the returned item will be refunded; shipping costs cannot be refunded.
Once we receive and inspect your return, the purchase amount – corresponding to the value of the returned goods – will be credited to your chosen payment method.
Please note that the original shipping costs are generally non-refundable, as these have already been incurred for shipping the order. An exception to this applies only if the return is due to an error on our part.
You have the right to withdraw from the contract within fourteen days without giving any reason.
All information and the withdrawal form can be found here.
Please note that in the event of a withdrawal, the original shipping costs will not be refunded, as these were incurred for shipping the order. An exception applies only if the return is due to an error on our part.
You are responsible for the return shipping costs. You are free to choose the shipping provider.
If an error on our part results in a return (e.g., incorrect delivery), we will provide you with a free return label.
The refund will only cover the value of the returned items. Shipping costs are generally not refundable, except in cases of error on our part.
There are various reasons why you cannot select your preferred payment method. Below we list the most common causes:
After we receive your return and inspect the goods, we will refund the value of the goods using your chosen payment method.
This process takes approximately two business days from the date we receive the return.
Shipping costs are generally non-refundable unless an error on our part necessitated the return.
After we receive your order, you will receive an order confirmation by email. If you need an invoice, you can easily request one from us using the contact form.
You can pay via PayPal, Sofortüberweisung (Klarna), invoice (Klarna), credit card, Google Pay, or Apple Pay.
If you wish to cancel or change your order, please contact customer service directly. Please always include your order number.
Please use the contact form.
Phone: 03761 7608015
In rare cases, the order confirmation email may have been delivered to your spam folder or completely blocked by your email provider. If you are unsure whether we have received your order, please contact our customer service at bestellung@casida.de.
If you notice the error shortly after placing your order, please contact us directly and inform us of the change. It's best to use the contact form.
Phone: 03761 7608015
If your order has already been shipped, the address cannot be changed. We will receive the shipment back after a few business days and contact you.
We ask you to notify us using one of the contact options.
Phone: 03761 7608015
To process your request, please provide us with the order number and the name or item number of the incorrect item. We will be happy to take care of it.
Once you've finished selecting the products for your order, you can go to your shopping cart. All of your selected products will be listed there. Below the list, you'll find a coupon code field. To activate the coupon code, simply click the "Apply Coupon" button to the right.
No. For accounting reasons, it is not possible to make subsequent changes to the order process. This is because such changes could affect accounting accuracy, tax implications, inventory levels, inventory management, and data security. Our goal is to ensure a smooth and secure shopping experience for you, and therefore it is important that completed orders cannot be changed. Our customer service team is happy to assist you with any questions or concerns.
There's probably a restriction on the discount code you entered that helps prevent it from being applied. Our discount codes generally can't be applied to already discounted items, special offers, or vouchers. If you're unsure about the problem, please contact our customer service using the contact form.
Please feel free to contact us by email at info@casida.de or by phone to clarify any individual or product-related questions. Our team of pharmacists and alternative practitioners will be happy to advise you personally from Monday to Friday, 8 a.m. to 4 p.m., at +49 (0)3761 – 7608015.
Do you take multiple Casida products? In our Application Guide for dietary supplements, you can see all recommended dosages at a glance and learn which combination of dietary supplements makes sense.
If you can no longer log in to your customer account and do not receive an email to reset your password, please proceed as follows:
Once you've double-checked the email address you entered, please also check your spam folder. If you don't see an email with the discount code there, please contact our customer service.
Email: info@casida.de
You can subscribe to our newsletter directly via the following link.
You can unsubscribe at any time using the unsubscribe link at the bottom of the newsletter or simply email us at info@casida.de
If you would like a return label, please contact us via the contact form. We will be happy to take care of it and send you a return label.
If there is no problem with the delivery (e.g., incorrect delivery), you will be responsible for the return shipping costs. In this case, we will not provide a return label.
Simply log in to My Account using your existing details. Under the Account Details tab, you can now change your password, email address, or name.
Simply log in to My Account with your email address and password. Under the Address tab, you can now edit your billing or shipping address.
This isn't a problem and probably happens to everyone. To request a new password, you still need to go to the login area of My Account. After entering your email address, you can click "Forgot your password?" in the bottom right. You will receive an email in which you can create a new password.
If you decide to delete your Casida customer account, please contact us by email.
Please understand that we cannot delete your customer account until you have paid all amounts for your orders. Furthermore, no package should be on its way to you or a refund from us should be outstanding. If these conditions are met, we will delete your customer account immediately.