Withdrawal / Return Policy
Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:
A. Instructions on withdrawal
Right of withdrawal
Customers have the right to withdraw from this contract within fourteen days without giving a reason.
The cancellation period is fourteen days from the day on which the customer or a third party named by the customer who is not the carrier took possession of the last goods.
In order to exercise the right of withdrawal, customer must inform us (Casida GmbH, Bruederstraße 33, 08412 Werdau, Germany; Tel.: + 49 (0) 3761 – 7608015, Fax: +49 (0) 3761 – 3669987, email: firstname.lastname@example.org) of the decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). Customercan use the attached sample revocation form for this, but it is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If customer withdraw from this contract, we will owe the customer all payments we have received from the customer, including delivery costs (except for additional costs resulting from your choosing a different type of delivery than that offered by us, have chosen the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of the cancellation of this contract. For this repayment, we use the same means of payment that customer used in the original transaction, unless something else was expressly agreed with the customer; under no circumstances will the customer be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that the customer have returned the goods, whichever is earlier.
Customer must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if customer send off the goods before the period of fourteen days has expired.
Customer should bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
B. Standard withdrawal form
Complete and return this form only if you wish to cancel the order or return the goods.
Fax: +49 (0) 3761 – 3669987
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) order of the following goods (*),
– Date of order*
– Date of receipt
– Order number*
– Goods to be returned (for partial return only)
– Name of consumer*
– Address of consumer*
– Signature of consumer(s) (only if this form is notified on paper)
Date of notification*: ___________
* Mandatory fields