Withdrawal / Return Policy

Under EU regulations, upon purchase from Casida online shop, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt (delivery costs included).

Instructions on withdrawal

Right of withdrawal

Customers of Casida online shop (“customer”) have the right to withdraw from order within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of successful delivery, or a third party other than the carrier and indicated by customer acquires, physical possession of the goods.

To exercise the right of withdrawal, customer must inform Casida GmbH & Co KG (“Casida”) (August-Bebel Str. 43 08412 Werdau, GERMANY, Fax: +49 3761 – 3669987, Email: info@casida.de) of the decision to withdraw from the order by an unequivocalstatement (e.g. a letter sent by post, fax or e-mail).

You may use the standard withdrawal form (see below) to file your request.

To meet the withdrawal deadline, it is suggested for customer to send the notification of your exercise of the right of withdrawal before the expiry of withdrawal period.

Effects of withdrawal
Upon order withdrawal, Casida shall reimburse all payments regarding to the order received to customer, including the delivery costs (with the exception of the supplementary costs resulting from customer’s choice of a type of delivery other than the least expensive type of standard delivery offered by Casida), without undue delay and in any event not later than 14 days from the day of notification of order withdrawal. Casida will carry out such reimbursement using the same means of payment as the customer used for the initial transaction, unless customer has expressly agreed otherwise; in any event, customer will not incur any fees as a result of such reimbursement. Casida reserves the right to withhold reimbursement until the receipt of the return goods or upon customer confirmation of return goods’ delivery, whichever the earliest.

Customer shall send back the goods or hand them over to Casida, without undue delay and in any event not later than 14 days from the day of notification of order withdrawal to Casida. The deadline is met if customer sends back the goods before the period of 14 days has expired. Customer will have to bear the direct shipping cost of returning the goods. Customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Note: This withdrawal / return policy is valid to customers and deliveries within European Union only. For order withdrawal / product return outside European Union, please contact Casida directly for details.

Standard withdrawal form
(Complete and return this form only if you wish to cancel the order or return the goods)

To: Casida GmbH & Co KG
August-Bebel Str. 43
08412 Werdau
Fax: +49 3761 – 3669987
Email: info@casida.de

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) order of the following goods (*),

– Date of order*
– Date of receipt
– Order number*
– Goods to be returned (for partial return only)
– Name of consumer*
– Address of consumer*
– Signature of consumer(s) (only if this form is notified on paper)

Date of notification*: ___________

* Mandatory fields